General conditions of sale

These general conditions of sale regulate only the sales of products offered on our Feminil page. Any person who is going to place their order through the web can access these general conditions of sale. All contracts carried out from the Feminil will be formalized in the language in which the purchase was made.

Corporate name of the company: NATURAL LOGISTICS SL
Registered office: calle Ana Mariscal 5, Pozuelo de Alarcón, 28223 ESPAÑA
CIF: B- 84147065
Registered in the Mercantile Registry of Madrid Volume 20.685, Folio 162, Registration Form 366.355.
VAT: ESB84147065

For any information, question or suggestion, our customer service department is at your disposal. You can contact us in the following ways:
• Email: calle Ana Mariscal 5, Pozuelo de Alarcón, 28223 ESPAÑA
• Doing click here to open the contact form
• Mail (en@feminil.com)
• By phone: +34 914 562 959 (Mon-Thu: 09:00 to 19:30 and Fri: 08:30 to 16:00 )

Our offers of products included in the web will be subject to the availability of the products. In case of lack of availability of products after the order has been recorded, we promise to inform you as soon as possible and indicate the new period in which you will receive your order. In this case, you will have the option to cancel your order by refunding the amount paid in your case through paypal, bank transfer within 14 days of requesting the cancellation, or you can request the change of your order by phone +34 914 562 959 (Mon-Thu: 09:00 to 19:30 and Fri: 08:30 to 16:00)

Orders will be sent to the address you have requested. At your request, the order will be sent to:

• Your home address
• The post office corresponding to your address
• Point of convenience

It is up to you to provide us with all the necessary information for the correct delivery of your package. The transit of the package or the delivery time will depend on the modality of the contracted shipment and its final destination (you can check the times of your order). If you have not received your order during this period or have not been informed of the new delivery time, you may request cancellation of the order.

Orders for our products are sent the same day or the next day you make the purchase (weekends and holidays not included). In case you do not receive the order because you did not go to pick it up, the shipping costs will be borne by you.

Orders will be sent to the address you have requested. At your request, the order will be sent to:

At Feminil we are fully aware that, when making a purchase through the web, you trust our discretion. That is why we take all possible precautions to guarantee your privacy. All our orders are sent in a totally discreet way so that it is impossible to identify the contents of our packages. Nor is there any distinctive reference to the product outside of them that evidences what is inside.

Free shipping with advance payment and on any product with a minimum order of € 50 (within the most economical shipping mode).
Remember that you must provide us with the correct address on the order form so that there are no confusions and we can guarantee the commitment of the transit.

First of all, we respect your privacy. We guarantee that your data will never be disseminated without express consent. We use secure platforms to preserve the personal data of our clients. With your purchase, your personal data will not suffer security problems.

If any product of your order does not correspond to your expectations you may exercise your right of withdrawal within 14 days since you, or a third party authorized by you, will receive the package.
Since June 2014, the European Union has established new parameters of purchase guarantee for which we are governed. According to these conditions of return you have the right to retract from your purchase of any Feminil product within 14 days . This period will end 14 days after the date of receipt of the products. However, if the period ends on a non-working day, the period is extended until the next business day.
We will confirm the receipt of your request and we will refund the amount paid by paypal, check or bank transfer within a period of 14 calendar days from the receipt of your request for withdrawal provided that the return of the product has been carried out.
The exercise of the right of withdrawal will imply the return of the price of the returned product and the original shipping costs. You will have to assume the direct cost of returning the products.
For reasons of health or hygiene, and based on the applicable regulations, you can not desist from those products that have been unsealed after delivery.

The forms of return will depend on the type of change you want to make. According to your case you should proceed as follows. (For more information see also previous sections).

To exercise the return by trial period, you must follow the following steps:
1. Request the return form within 10 days
2. Once approved, you must print and fill out the form and send it to: NATURAL LOGISTICS, Calle Ana Mariscal 5, Pozuelo de Alarcón, 28223 ESPAÑA
3. You will have to send the products and once received and verified that everything is correct, the money is returned.

The conditions of return will only be effective if:

• Has tested the product, for at least 2 months of treatment, and has been dissatisfied with the results obtained
• Send (with the return form) all the products you have purchased (full or empty) to the following address: NATURAL LOGISTICS, Calle Ana Mariscal 5, Pozuelo de Alarcón, 28223 ESPAÑA

Additionally, you must:

• Print the "Money Back" form and include it in the package you will send us.
• Include your IBAN and SWIFT number (in the case you have not paid with a credit card). The transfer is international and without this data we will not be able to do it. If you have doubts, ask your bank. Forms that do not have this information will be discarded automatically and the refund of money will be canceled.

*100% of the amount paid for the product will be refunded (except for shipping costs that will be borne by the customer).

To exercise the return for withdrawal must follow the following steps:
1. Request the return form within 14 days after receipt of the package.
2. Once approved, you must print and fill out the form and send it to: NATURAL LOGISTICS, Calle Ana Mariscal 5, Pozuelo de Alarcón, 28223 ESPAÑA
3. You will have to send the products and once received and verified that everything is correct, the money is returned.

The conditions of return will only be effective if:
• Any product of your order does not correspond to your expectations. You can exercise your right of withdrawal within 14 days of receiving the package.
• Send (with the return form) all the products that you have purchased (filled and without having been manipulated or used) to the following address: NATURAL LOGISTICS, Calle Ana Mariscal 5, Pozuelo de Alarcón, 28223 ESPAÑA

Additionally, you must:
• Print the "Money Back" form and include it in the package you will send us.
• Include your IBAN and SWIFT number (in the case you have not paid with a credit card). The transfer is international and without this data we will not be able to do it. If you have doubts, ask your bank. Forms that do not have this information will be discarded automatically and the refund of money will be canceled.
*100% of the amount paid for the product will be refunded (except for shipping costs that will be borne by the customer).

NATURAL LOGISTICS guarantees that at all times the current guarantee regulations are complied with, highlighting everything included in Law 1/2007, of November 16, of the Revised Text of the General Law for the Defense of Consumers and Users and the Code Civil, as well as any rule applicable to the case.

If at the time of receiving the order it is defective, you can request the replacement or return of the order under the terms and conditions established in the consumer goods warranty legislation and other applicable regulations, if applicable.

The products offered comply with current Spanish legislation.
Feminil will not be responsible for the non-delivery of the order due to force majeure, fortuitous events, strikes either from the entity itself, sectorial or general or those promoted by postal and transport workers and / or communications. Feminil will not respond for the aforementioned facts of the indirect damages, benefit or opportunity.

Feminil reminds you that under the provisions of the Civil Code, non-emancipated minors do not have the capacity to contract. Orders destined to minors must be made by those who exercise parental authority or guardianship. In case of accidental collection of data of a minor, parents or guardians may object to its conservation and treatment.

Hypertext links can forward you to other websites. Feminil declines all responsibility in the event that the contents thereof contravene the legal provisions and regulations in force.

Feminil reserves the right to adapt or modify at any time these general conditions of sale. The new general conditions of sale will be accessible by the client through the web and will be applied only in sales after the modification.

The provision of this Feminil service and these conditions of use are governed by Spanish law. Any litigious issue that concerns the services provided through this Feminil, will be resolved through the consumer arbitration tribunals, mediators or similar to those who are adhered NATURAL LOGISTICS at the time of the dispute, as well as the courts and corresponding courts in accordance with Spanish legislation.